Shipping policy
Thank you for choosing to purchase DMT Cycling products from our store. To help you understand the delivery process, please carefully read the shipping policy below.
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I. Delivery Coverage
We currently offer delivery services to various countries and regions across Europe. The specific countries available for delivery will be displayed on the checkout page.
If delivery to your area is temporarily unavailable due to local laws and regulations, shipping restrictions, or other reasons, we will notify you promptly and assist with cancelling the order or arranging a refund.
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II. Order Processing Time
Under normal circumstances:
* Once your order is confirmed and payment is successful, we will arrange for processing within **1–3 business days**.
* Processing times may be extended during public holidays, promotional events, or periods of high order volume.
You will receive a shipping notification containing tracking details (if applicable) once your order has been dispatched.
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III. Estimated Delivery Time
Delivery times vary by country or region; general estimates are as follows:
* Western Europe: Approx. 5–10 business days
* Central Europe: Approx. 5–10 business days
* Northern Europe and other European regions: Approx. 7–15 business days
The times listed above are estimates only and do not include order processing time.
Actual delivery times may be delayed due to customs inspections, weather conditions, public holidays, carrier schedules, or other force majeure events.
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IV. Shipping Costs
Shipping costs will be automatically calculated and displayed at checkout based on the delivery address, order value, and selected shipping method.
If a free shipping promotion is currently active, the rules published on the promotion page will apply.
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V. Shipment Tracking
Once your order has shipped, you will receive tracking information (provided the shipping service supports it).
You can check the delivery status of your order using the tracking number.
If you do not receive tracking updates for an extended period, please contact us, and we will assist you in verifying the status with the carrier.
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VI. Delivery Information
Please ensure that the recipient's name, address, postal code, and contact phone number provided are accurate. The recipient may be held liable for any consequences or costs arising from delivery failures or delays caused by the following reasons:
* Incorrect delivery address provided;
* Incorrect postal code;
* Contact details are unreachable;
* No one available to sign for the delivery;
* Recipient refuses delivery;
* Failure to complete customs clearance or cooperate with the delivery process as required.
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VII. Delivery Delays
While we strive to ship orders on time, the following situations may result in extended delivery times:
* Holidays and peak shopping seasons;
* Severe weather conditions;
* Customs inspections;
* International shipping restrictions;
* Operational adjustments by the logistics company;
* Strikes or other events of *force majeure*.
We appreciate your understanding regarding delays caused by the above situations and will actively assist in checking your order status.
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VIII. Lost or Damaged Packages
If your package arrives with any of the following issues:
* Item damaged during transit;
* Package visibly damaged;
* Missing items;
* Package not received after an extended period;
Please contact us as soon as possible and provide:
* Order number;
* Photos of the item(s) (if applicable);
* Photos of the package (if applicable);
* Description of the issue.
Upon verification, we will offer a replacement, refund, or other reasonable solution based on the specific circumstances.
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IX. Customs Duties and Taxes
For deliveries within Europe, taxes and fees will be applied in accordance with applicable laws and regulations and the information displayed at checkout.
If additional costs arise due to local legal requirements, the customer is responsible for complying with the relevant regulations.
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X. Changing the Delivery Address
If you need to change your delivery address, please contact us as soon as possible.
If the order has not yet been shipped, we will do our best to assist with the change.
If the order has already been shipped, it may not be possible to modify the delivery information; the logistics provider's actual processing procedures will apply.
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XI. Contact Us
If you have any questions regarding shipping and delivery, please contact us via:
Customer Service Email: [JeziorowskaDominikowska482@gmail.com]
We will respond as soon as possible after receiving your inquiry and are dedicated to assisting you.
Thank you for your support, and happy shopping!