Refund policy
Thank you for choosing to purchase DMT Cycling products from our store. We are committed to providing an excellent shopping experience for our European customers. If you are not satisfied with your purchase, you may request a return or refund in accordance with the policy below.
**I. 14-Day Right of Return**
In accordance with EU consumer protection regulations, consumers have the right to return items within 14 days of receipt without providing a reason.
To initiate a return, please contact us within 14 days of receiving your order and provide the following information:
* Order number
* Purchaser's name
* Contact email address
* Item(s) to be returned and the reason (providing a reason is optional)
Our customer service team will respond as soon as possible after receiving your request and provide instructions on how to proceed with the return.
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**II. Return Conditions**
Items submitted for return must meet the following conditions:
* The item has not been worn, used, or washed;
* It remains in brand-new condition suitable for resale;
* Packaging, tags, manuals, and all accessories are intact;
* The item is free from man-made damage, stains, or odors.
If the item does not meet the above conditions, we may be unable to accept the return or may deduct a corresponding fee based on the specific circumstances.
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**III. Non-Returnable Items**
Returns are generally not accepted in the following cases:
* Man-made damage caused by the consumer;
* Items that show obvious signs of use or wear, or are otherwise unsuitable for resale;
* Customized or personalized items (if applicable);
* Items excluded by law from the "no-reason return" policy.
If you receive an item with quality defects or damage caused during shipping, please contact us as soon as possible so we can assist you.
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**IV. Refund Information**
Once we receive the returned item and complete the inspection, we will process the refund upon confirming that the return conditions have been met.
Refunds are typically issued to the original payment method used for the purchase.
Processing times vary by payment provider; refunds generally appear in your account within 5–10 business days, subject to the policies of your bank or payment platform.
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**V. Return Shipping Costs**
If the return is due to the following reasons:
* You do not like the item;
* Incorrect size selection;
* Incorrect color or style selection;
* Cancellation due to personal reasons. Return shipping costs are generally borne by the consumer.
However, if the return is due to any of the following reasons:
* Receipt of an incorrect item;
* Manufacturing defects;
* Damage incurred during shipping;
We will cover the associated return costs or provide a reasonable solution upon verification.
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VI. Order Cancellation
After an order is submitted, you may contact customer service to request a cancellation, provided the order has not yet entered the shipping process.
If the order has already been shipped, you must wait until you receive the item and then proceed with the refund process according to our return policy.
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VII. Product Quality Issues
If the item you receive has quality issues, please contact us as soon as possible after delivery and provide the following:
* Order number;
* Photos of the item;
* Description of the issue.
Upon verification, we will arrange for an exchange, a refund, or another reasonable solution.
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VIII. Refund Amount
The refund amount typically covers the price paid for the item.
If the transaction falls under EU consumer regulations, we will handle the refund in accordance with applicable laws. In cases where the return is due to consumer reasons, the refundability of original shipping fees and return shipping costs will be determined based on the specific order details and applicable laws.
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IX. Contact Us
If you have any questions regarding our return or refund policies, please contact us via:
Customer Service Email: [JeziorowskaDominikowska482@gmail.com]
We will respond to your inquiry as soon as possible and assist you with the return or refund process.
Thank you for choosing our store; we hope you enjoy your shopping experience!